If you’re not able to connect to your ISY using Agave,

1. Use a web browser (e.x., Google Chrome™) to connect to your ISY using the same IP address / host name as configured in Agave.
   • If the connection works in a browser, check
     1. Double-check that the port # entered in Agave is correct and try Again. If it still doesn’t work, send a debug log.
   • If the connection doesn’t work in a browser,
     1. Figure out where the ISY IP address. Using a computer, launch the Admin Console. Check network settings in the Admin Console and use those same connection settings in Agave.
2. Are you able to connect to the ISY using the Admin Console? Or a web browser on your mobile device?
   • If yes, check
     1. Is Agave configured to use the same IP Address / hostname as you use in the Admin Console or the web browser? If not, you just need to update Agave settings.
   • If you’re not able to connect to the ISY using the Admin Console or a web browser on your mobile device,
     1. Has the IP address changed?
        • If you’re connecting to the ISY on your home network, consider configuring your ISY and home router to use a static IP address to avoid this problem.
        • If you’re connecting to the ISY from outside your home network (e.x., Cellular network), you might investigate if your ISP offers Static IP service; else, a dynamic DNS-type service may provide a working solution to avoid losing connection to home.
        • Connecting via the UDI Portal also avoids the ISP dynamic IP address change problem. Either way, update Agave to the new address to reconnect to your ISY using Agave.
3. If you are using the UDI Portal? Double-check that your ISY is set as the Preferred ISY in the UDI Portal.